Shipping policy

Processing time

Every piece is made to order by hand in Los Angeles and ships within 1–3 business days. You’ll get a tracking number by email as soon as your order ships.

Shipping rates

• United States: free standard shipping on every order, or Express for $25
• Canada: $20
• Other countries we ship to: $25 with UPS International

International orders

Prices are in US dollars. Import duties and taxes are not included in our prices or shipping. If your country charges them, they are paid by the recipient when the parcel arrives. Customs can add a few days to delivery. Please use a street address and add your phone number at checkout (UPS can’t deliver to P.O. boxes). If a parcel is refused or not picked up, it comes back to us; shipping costs can’t be refunded, and sending it again costs new shipping.

Late or lost parcels

If your tracking hasn’t moved for a while, or it says delivered but you can’t find your parcel, contact us with your order number and we’ll help you sort it out with the delivery company.

Questions? Chat with us on our website or email info@ladogstore.com. Full details: ladogstore.com/pages/shipping-return-policies